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Social Media Account Manager

London, United Kingdom

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Overview

1 to 2 days in the office and 3 to 4 days remote (5 days per week)

We are looking for an enthusiastic Account Manager to take an active role in multiple, high profile social media accounts; to deliver best-in-class project outcomes, and work with the Account Executive and Account Director to ensure the smooth running of relationships with your clients.

Responsibilities

Your day-to-day

  • To help the AD take a client brief through from concept to execution for a wide variety of campaigns and services, encompassing: strategy, comms, brand, creative, content, paid promotion, etc.
  • To demonstrate a clear understanding of the agency’s products and services
  • Create full project briefs, oversee sign-off and flag any changes to project scope
  • Develop accurate and detailed estimates to cost out client requests for approval
  • Really get to know your clients and be conversant in their industry and business dynamics
  • Work on content strategies, and liaise with internal teams on executing strategies through content development
  • Help AD pursue client feedback on project / campaign performance, and adjust the sails accordingly, if need be
  • Be supremely ‘on it’ and organised with project delivery: from use of collaborative project management and time-tracking tools, to direct comms across internal teams as well as with clients
  • Liaise fully with the different elements of the social project team (from analytics and paid promotion to copywriters and creative)
  • Host regular client calls / meetings
  • Be front-facing: nurture your client relationships through visibility and responsiveness, always keeping opportunities for account growth in mind
  • Lead, inspire, mentor and manage the Account Executives

Qualifications

Desired qualifications:

  • Social media and client management experience is required. This may be in-house or within an agency environment. You may be looking for the next step up, having cut your teeth in social or currently a Community Manager/ Account Manager looking for a new challenge.
  • Strong interpersonal, customer service, presentation, organisational and problem-solving skills.
  • Exceptional communication skills (both written and verbal) and openness to providing feedback to help iterate the account.
  • Comfortable working in a fast-paced environment where flexibility, creativity and collaboration are keys to success.
  • Ability to manage projects, be organised and set clear priorities.

 Working at Radancy

  • Working at Radancy means being part of a close-knit international team, based in our office near St. Paul’s in London (when we return next year). The work we do is exciting, forward thinking and visible.
  • Radancy Social is in demand, and it’s an exciting time to join the growing team. We continue to work with renowned organisations in diverse sectors to achieve powerful social strategies, activations and insights. We are part of Radancy, one of the largest recruitment communications agencies in the world.
  • As part of the team, you’ll enjoy some great benefits too: a competitive salary, regular company events, and a dynamic, supportive working environment. From creative to strategy, from analytics to conceptual copywriting, from harnessing new social technology to nurturing client relationships.

 

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. 

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