{"id":11814,"date":"2023-11-17T03:03:38","date_gmt":"2023-11-17T03:03:38","guid":{"rendered":"https:\/\/s45175.p1717.sites.pressdns.com\/support\/"},"modified":"2025-11-06T10:54:29","modified_gmt":"2025-11-06T10:54:29","slug":"support","status":"publish","type":"page","link":"https:\/\/www.radancy.com\/en\/support\/","title":{"rendered":"Radancy&#8217;s Technology Support Guidelines"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull title-bar has-neutral-1-color has-primary-3-background-color has-text-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-95c46550 wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:60px;padding-top:35px;padding-right:35px;padding-bottom:35px;padding-left:35px\">\n<h2 class=\"wp-block-heading has-accent-font-family has-headline-smallest-font-size\" style=\"margin-top:0;margin-bottom:0;font-style:normal;font-weight:400\">Support Guidelines<\/h2>\n<\/div>\n\n\n\n<section class=\"wp-block-group section support is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-353c4f5a wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-353c4f5a wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group effective-date is-layout-flow wp-block-group-is-layout-flow\">\n<p>Last updated July 11, 2024<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-353c4f5a wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-neutral-2-color has-text-color has-link-color has-copy-font-family has-headline-smallest-font-size wp-elements-e62c95eae5e859e5caedb5f7638c7749\" id=\"web-standards\" style=\"font-style:normal;font-weight:600\"><a href=\"#web-standards\"># Web Standards <\/a><\/h2>\n\n\n\n<p>Our design and development methodologies adhere to standards and guidelines proposed by the <a href=\"https:\/\/www.w3.org\/\" data-custom-event=\"true\" data-custom-category=\"custom event\" data-custom-label=\"W3C\">W3C (World Wide Web Consortium)<\/a> and best practices found within the design and development community. By using the most modern and inclusive techniques available, Radancy can craft an experience that is both engaging and accessible to all users.<\/p>\n\n\n\n<p>To learn more about our <a href=\"https:\/\/radancy.dev\">design and development standards<\/a>, please visit us on GitHub.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-353c4f5a wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-link-color has-copy-font-family has-headline-smallest-font-size wp-elements-2dc052fc36899a0d1b9b3044ea292881\" id=\"accessibility\" style=\"font-style:normal;font-weight:600\"><a href=\"#accessibility\"># Accessibility <\/a><\/h2>\n\n\n\n<p>At Radancy, we believe that all of your prospective job candidates, regardless of physical, mental or technological capabilities, have a right to learn more about your company and access all job listings. To preserve an individual\u2019s right to universal access, <a href=\"https:\/\/radancy.dev\/a11y\/baseline\/\">we attempt to meet<\/a> as much of <strong>WCAG (Web Content and Accessibility Guidelines) 2.2 Level A and AA<\/strong> as possible, within our everyday process. However, if there is a need to fully support a specific level of WCAG or other specific guidelines, please bring this to the attention of your account representative as soon as possible.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-plain is-layout-flow wp-block-quote-is-layout-flow\">\n<h3 class=\"wp-block-heading has-link-color has-copy-font-family wp-elements-17118072cd4ecce62f1e4a26c2402303\" id=\"accessibility-overlays\" style=\"font-style:normal;font-weight:600\"><a href=\"#accessibility-overlays\"># A Note on Accessibility Overlays<\/a><\/h3>\n\n\n\n<p>Accessibility overlays are&nbsp;<strong>not supported<\/strong>, as they are not in line with Radancy\u2019s vision on how best to support people with disabilities in our digital offerings. In our experience, use of these tools may promote ableism, reinforce discrimination and are often perceived, particularly among the disabled and advocacy communities, as a performative commitment to accessibility. Companies using overlays have frequently been subjected to legal actions based on non-compliance with accessibility laws and principles. Upon request, we are happy to share materials addressing the challenges faced by users of websites that include overlays.<\/p>\n\n\n\n<p>If you would like to discuss this issue, along with more proactive, friendly, and sustainable ways to make your careers site accessible to everybody, please reach out to your account representative.<\/p>\n<\/blockquote>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-353c4f5a wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-link-color has-copy-font-family has-headline-smallest-font-size wp-elements-83520dea37d70f047e17906712bc0d0b\" id=\"operating-system-support\" style=\"font-style:normal;font-weight:600\"><a href=\"#operating-system-support\"># Operating System Support <\/a><\/h2>\n\n\n\n<p>Radancy supports applications on the following operating systems only:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Windows 11<\/li>\n\n\n\n<li>Windows 10<\/li>\n\n\n\n<li>Windows 8\/8.1 (Upon Request Only)<\/li>\n\n\n\n<li>macOS 11 (Big Sur)<\/li>\n\n\n\n<li>iOS 16.x<\/li>\n\n\n\n<li>iOS 15.x<\/li>\n\n\n\n<li>Android 13.x<\/li>\n\n\n\n<li>Android 12.x<\/li>\n\n\n\n<li>Android 11.x<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-353c4f5a wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-link-color has-copy-font-family has-headline-smallest-font-size wp-elements-9825dd1b946b9ff03bf7cc3fb7b3a1de\" id=\"browser-support\" style=\"font-style:normal;font-weight:600\"><a href=\"#browser-support\"># Browser Support <\/a><\/h2>\n\n\n\n<p>Radancy supports the <strong>current<\/strong> and <strong>prior major<\/strong> release versions of all major browsers. Corresponding to the date on which your project has launched, we test all work in the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.chromestatus.com\/features\" data-custom-event=\"true\" data-custom-category=\"custom event\" data-custom-label=\"Google Chrome\">Google Chrome<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mozilla.org\/en-US\/firefox\/releases\/\" data-custom-event=\"true\" data-custom-category=\"custom event\" data-custom-label=\"Mozilla Firefox\">Mozilla Firefox<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/developer.apple.com\/documentation\/safari_release_notes\/\" data-custom-event=\"true\" data-custom-category=\"custom event\" data-custom-label=\"Apple Safari\">Apple Safari<\/a><\/li>\n\n\n\n<li><a data-custom-event=\"true\" data-custom-category=\"custom event\" data-custom-label=\"Microsoft Edge\" href=\"https:\/\/docs.microsoft.com\/en-us\/deployedge\/microsoft-edge-relnote-stable-channel\/\">Microsoft Edge<\/a> (<em>Microsoft Edge for Business not supported)<\/em><\/li>\n<\/ul>\n\n\n\n<p>Our development team analyzes global <a href=\"https:\/\/gs.statcounter.com\/\" data-custom-event=\"true\" data-custom-category=\"custom event\" data-custom-label=\"browser market share\">browser market share<\/a> and client web traffic data on a quarterly basis. Web browser support ends when that browser represents less than 5% of all market share and\/or web traffic.<\/p>\n\n\n\n<p>We do not, as a matter of course, support browsers that are not listed within this document. Should your users or company&#8217;s browser needs differ, please consult your account representative immediately.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-353c4f5a wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-link-color has-copy-font-family has-headline-smallest-font-size wp-elements-98cecd99a201c4419ab481de418cc128\" id=\"email-support\" style=\"font-style:normal;font-weight:600\"><a href=\"#email-support\"># Email Support <\/a><\/h2>\n\n\n\n<p>Corresponding to the date on which your project has launched and due to the vast technical differences in email client software, we test all text and HTML based emails in the following primary email client:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gmail Desktop<\/strong> (Latest browser versions only)<\/li>\n<\/ul>\n\n\n\n<p>Additionally, we test all text and HTML based emails on the following email clients. These may have differences in spacing and sizing of elements that vary from the primary testing email client:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Outlook<\/strong> (Latest version of Outlook on Windows 10 only) [Does not support responsive emails]<\/li>\n\n\n\n<li><strong>iPhone<\/strong> (Latest version of iOS Mail only) [Not all designs can be built responsively]<\/li>\n\n\n\n<li><strong>Gmail Android<\/strong> (Upon Request Only) [Not all designs can be built responsively]<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-353c4f5a wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-link-color has-copy-font-family has-headline-smallest-font-size wp-elements-ffc09a85f77f09166a0be21ef0715a1d\" style=\"font-style:normal;font-weight:600\"><a href=\"#modified-browsers\"># Modified Browsers <\/a><\/h2>\n\n\n\n<p>Please note that we do not support browsers that have been modified, run in compatibility mode, or remove code via proxy filtering that is required for the normal operation of your site. Web pages that are modified via a browser extension are also not supported.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-353c4f5a wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\">Update Log <\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>October 5, 2023<\/b> &#8211; Support for WCAG 2.2 added.<\/li>\n\n\n\n<li><b>August 8, 2023<\/b> &#8211; iOS 16.x added and iOS 14.x removed from <a href=\"#operating-system-support\">Operating System Support<\/a>.<\/li>\n\n\n\n<li><b>August 8, 2023<\/b> &#8211; Android 13.x added and Android 10.x removed from <a href=\"#operating-system-support\">Operating System Support<\/a>.<\/li>\n\n\n\n<li><b>February 21, 2023<\/b> &#8211; Windows 11 added to <a href=\"#operating-system-support\">Operating System Support<\/a>.<\/li>\n\n\n\n<li><b>February 21, 2023<\/b> &#8211; Android 12.x added and Android 9.x removed from <a href=\"#operating-system-support\">Operating System Support<\/a>.<\/li>\n\n\n\n<li><b>February 21, 2023<\/b> &#8211; macOS 11 (Big Sur) added and macOS 10.15 (Catalina) removed from <a href=\"#operating-system-support\">Operating System Support<\/a>.<\/li>\n\n\n\n<li><b>February 21, 2023<\/b> &#8211; iOS 15.x added and iOS 13.x removed from <a href=\"#operating-system-support\">Operating System Support<\/a>.<\/li>\n\n\n\n<li><b>August 16, 2022<\/b> &#8211; Changed &#8220;strongly discouraged&#8221; to &#8220;not supported&#8221; on <a href=\"#accessibility-overlays\">Accessibility Overlays<\/a>.<\/li>\n\n\n\n<li><b>April 1, 2022<\/b> &#8211; Added note on Accessibility Overlays.<\/li>\n\n\n\n<li><b>November 4, 2021<\/b> &#8211; Internet Explorer 11 removed from <a href=\"#operating-system-support\">Operating System Support<\/a>.<\/li>\n\n\n\n<li><b>April 21, 2021<\/b> &#8211; Added note on Accessibility Overlays.<\/li>\n\n\n\n<li><b>March 1, 2021<\/b> &#8211; iOS 14.x added and iOS 12.x removed from <a href=\"#operating-system-support\">Operating System Support<\/a>.<\/li>\n\n\n\n<li><b>March 1, 2021<\/b> &#8211; Android 11.x support added and Android 8.x removed from <a href=\"#operating-system-support\">Operating System Support<\/a>.<\/li>\n\n\n\n<li><b>September 25, 2020<\/b> &#8211; Updated <a href=\"#email-support\">Email Support<\/a>.<\/li>\n\n\n\n<li><b>April 28, 2020<\/b> &#8211; Android 10.x and Android 9.x added and Android 7.x and Android 6.x removed from <a href=\"#operating-system-support\">Operating System Support<\/a>.<\/li>\n\n\n\n<li><b>March 14, 2020<\/b> &#8211; macOS 10.15 (Catalina) support added and macOS 10.14 (Mojave) removed from <a href=\"#operating-system-support\">Operating System Support<\/a>.<\/li>\n\n\n\n<li><b>March 1, 2020<\/b> &#8211; iOS 13.x added and iOS 12.x removed from <a href=\"#operating-system-support\">Operating System Support<\/a>.<\/li>\n\n\n\n<li><b>January 1, 2020<\/b> &#8211; Internet Explorer 11 added to Limited Support.<\/li>\n\n\n\n<li><b>March 4, 2019<\/b> &#8211; macOS 10.14 (Mojave) added and macOS 10.12 (Sierra) removed from <a href=\"#operating-system-support\">Operating System Support<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>Require more assistance? <a href=\"https:\/\/support.radancy.net\/hc\/en-us\">Submit a customer support request.<\/a><\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull cta has-neutral-1-color has-primary-2-background-color has-text-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-86ad42c5 wp-block-group-is-layout-constrained\" style=\"margin-top:0px;margin-bottom:0px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<h3 class=\"wp-block-heading has-text-align-center has-copy-font-family\" id=\"h-connect-with-us-to-accelerate-hiring-results-and-maximize-roi-with-one-ai-platform\">Connect with us to accelerate hiring results and maximize ROI with one AI platform.<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.radancy.com\/en\/contact\/\">Book A Demo<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Support Guidelines Last updated July 11, 2024 # Web Standards Our design and development methodologies adhere to standards and guidelines proposed by the W3C (World Wide Web Consortium) and best <a class=\"more-link\" href=\"https:\/\/www.radancy.com\/en\/support\/\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","footnotes":""},"class_list":["post-11814","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- 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